Quality & Governance

You can depend on us to deliver high quality services that are safe and effective.

We take our responsibilities as a healthcare provider seriously and strive to uphold the highest industry standards and the best possible patient and customer experience, whilst constantly striving for excellence across the following areas:

  • Professional registration and accreditations

  • Auditing and compliance 

  • Monitoring and reporting on quality 

  • Complaints and compliments 

  • Risk management and reporting 

  • Patient safety and safeguarding 

  • Data protection and information security 

  • Infection prevention and control 

  • Equality and diversity, including accessibility 

COVID-19

 

Our top priority is the safety of our patients and staff.

We follow and monitor all of the latest Government and regulatory safety guidance for healthcare providers as part of our comprehensive COVID-19 response plan. You can read more about how we have adapted our practice here

Physiotherapist Accreditation

Our physiotherapist is registered with the Health and Care Professions Council (HCPC) and the Chartered Society of Physiotherapy (CSP), and completes a minimum of 100 hours of protected training and CPD time annually.  

This helps us to maintain consistently high standards and keeps us on the cutting edge of the latest technologies and treatments.

Data Protection

You will never have to worry that your data is being stored inappropriately, managed badly or shared with anyone that it shouldn’t be.  We take data security and patient privacy seriously. All of our employees receive regular information governance training and we invest in high-tech IT systems, which means that we are able to maintain the highest standards of data security.
You can read more about our privacy policy here. 

Terms and Conditions

This is where we publish our terms & conditions. For more information about any of the documents listed below, please feel free to contact us. 

Patient terms and conditions


 

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